Cannot add new section to secure notes

rlgleason51

I have a secure note listing my wife's apple devices. First section has old iPad as section name. Then fields for model, serial numbers, etc. Same for her iPhone. Action name iPhone, then fields for serial and model numbers.

She is getting my iPad Air. I added a section for it, named iPad Air, then entered the serial and model numbers.

However, the title of the old iPad is changed to the new one, and the new fields appear at the bottom of the note without a section name. I tried entering the section name in the empty field and the end, but it always changes to original name, which I want to keep.

Thus happens:
Current: iPad 2; IPhone 5s

Intended: iPad 2, iPhone 5s, iPad Air
result: iPad Air, iPhone 5s, empty section name with data fields following.

Hope I am making sense.

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1Password Version: 5.5
Extension Version: Not Provided
OS Version: 8.4.1
Sync Type: iCloud

Ben

Hi @rlgleason51,

Thanks for letting us know about this difficulty. We were recently aware of this bug, and our developers are working on finding a solution.

Thanks!

Ben

rlgleason51

Thanks. I saw the other post and figured that was the case. Like the other user, I did what I needed to do on my Mac.

h00ligan

Create new software license.

Add section title "title one"
Enter license key
Delete all other preallowed entries
Create new section
Add section title "title two"
Add text field and name it license key
Enter second license key
Save

Expected result two section titles, title one and title two

Received behavior anything sentenced in section two title becomes section one title and section two remains untitled.

Ben

@rlgleason51 Thanks for the update! Sorry for the inconvenience.

@h00ligan I believe you've run into the same bug as mentioned above, so I've merged your thread with it.

AGAlumB

Indeed! Thanks for reaching out. Hopefully we can get this resolved soon! :)

rlgleason51

Addendum (maybe a new post?). Same issue occurred while entering a new credit card in the 'credit card' category of my wife's 1P (v5.5)

Also, when entering a security question /answer as a password, 1p would not allow me to enter a space. I was able to do this in the earlier version, which is the last time I tried.

Drew_AG

Hi @rlgleason51,

I'm very sorry for the delay in getting back to you! Thanks for letting us know you had the same issue with a Credit Card item. I believe that is part of the same known issue you ran into with the Secure Notes.

Also, when entering a security question /answer as a password, 1p would not allow me to enter a space. I was able to do this in the earlier version, which is the last time I tried.

That's another known issue, you seem to have a knack for finding them! ;) I apologize for the inconvenience. Hopefully our developers will be able to squash that one soon. We appreciate that you took the time to let us know!

ref: OPI-2911

rlgleason51

Lucky me. Thanks

AGAlumB

Indeed. Maybe the dog helps sniff them out? :blush:

ryansmith209

I'm having this exact issue when trying to add additional sections within a Membership card.

rlgleason51

This dog may be old, but his nose still works

AGAlumB

This dog may be old, but his nose still works

@rlgleason51: :wink: :+1:

@ryansmith209: I'm really sorry you're all running into this issue. The development team is on the case. We'll have to get this fixed in an update!

ryansmith209

@brenty I'm just happy you guys have acknowledged the issue and are looking into a fix.

Vee_AG

But of course, @ryansmith209! Whenever 1Password doesn't work as expected, we want to know about it--and fix it! We're glad to have communicative users like you letting us know when things like this come up. 1Password wouldn't be what it is without useful feedback from our awesome customers. :) Thanks for bearing with us while we work this out!