Dropbox sync issue over multiple devices, first seen in iOS

Chris_M

Hi,
I first started noticing that all of my iOS devices were having a sync issue with Dropbox "Failed to list remote data folder in Dropbox". I searched discussion boards and tried a few things, but then noticed that the 1password.agilekeychain file on my dropbox behaves very strangely. It never is stable and constantly updates. I have 6 macs that run 1password as well as 7 iOS devices. When I look inside the keychain folder, there is constant activity with very similar file names constantly being added with the end of the files being slightly different in the "default/data" subfolder. They are all "... conflicted copy 2015.xx.xx (xx).1password files that keep cramming in there. It seems as if there is a "battle" between my computers and they are all generating these conflicted keys all over the place, and that is causing some kind of jam in my iOS devices.

How should I remove this? I have the latest versions installed on my computers and iOS devices. On my Macs, I have version 5.3.2 and running OS X 10.10.5 (Yosemite). On my iOS devices I have version 5.5 and have iOS 8.4.1.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Dropbox sync issue over multiple devices, first seen in iOS

Ben

Hi @Chris_M,

Sorry to hear about the Dropbox sync trouble you're having. Hopefully we can get to the bottom of this fairly quickly.
The first thing I would recommend doing is making a backup of each of your devices:
iOS: https://support.1password.com/ios-itunes-backups/
Mac: https://support.1password.com/backup-faq/mac.html (use the 'backup now' button)

What we do next will depend a bit on the state of your data. Do you have one device that has the most up to date version of all of your data, or is there a mismatch of updates across a number of devices?

Please let me know.

Ben

Chris_M

As I researched this further, it seems that this is some kind of disastrous circuit created by combination of Dropbox and 1Password. Somehow a number of my password entries have conflicted copies in Dropbox, and each time any of my machines sync'ed, a new "conflicted copy" would be generated in Dropbox.

I chose to use the database on 1 particular machine to start over with a new vault, by using the export function followed by import. I am slowly now propagating this across my other machines. This seems to have removed the "conflicted copy" phenomenon in Dropbox.

Ben

Thanks for the update, Chris. That was going to be, basically, what I was going to suggest. Again, my apologies for the trouble.

Ben