no Touch ID on start, only when already unlocked

felix822
felix822
Community Member
in iOS

How come when I first open the app, Touch ID option to unlock is not present, only the master password. But when I do unlock the app and send it to background, then Touch ID is available to re-unlock? Am I missing something here?

1Password Version: 6
Extension Version: Not Provided
OS Version: iOS 9
Sync Type: Not Provided

Comments

  • LauraR
    LauraR

    @felix82 - You should only be asked for your master password after restarting your device or if your fingerprint isn't correctly detected. We have a great FAQ on this here. Please let us know if this helps.

  • felix822
    felix822
    Community Member

    Not on my phone; I am prompted for master password each time I open the app.

  • LauraR
    LauraR

    @felix822 - I'd like to ask you to create a Diagnostics Report from your iOS device:

    https://support.1password.com/diagnostics/ios.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

  • felix822
    felix822
    Community Member

    Thanks, report sent. ID is #JPI-75681-619.

  • Ben
    Ben

    Thanks Felix. Replying to your email now. We'll continue the conversation there. :)

This discussion has been closed.