1Password stopped working

Arun H
Arun H
Community Member
in iOS

I upgraded to IOS 9 yesterday. There were no issues at the time with my old version of 1password. All of a sudden, this morning, the icon grayed out saying it was installing the update to version 6. It is now stuck on Installing. Going to the app store and trying to do the update does not work. Deleting the app and trying to download a fresh copy is not working either; it simply says unable to download or update at this time. I purchased the pro features before the update to IOS 9 and 1Password 6.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi Arun,

    Normally an issue like this with an App Store update can be resolved with a reboot of the phone. I hope before deleting 1Password off the phone you had made a backup, or were syncing with another device?

    Thanks!

    Ben

  • Arun H
    Arun H
    Community Member

    That worked; had to try it multiple times for some reason. I use DropBox sync, so there was no issue with losing data.

  • AGMarshall
    AGMarshall
    1Password Alumni

    @Arun H Great to hear that did the trick. :chuffed:

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