Updated my iPhone and iPad to iOS9 and now my 1Password on my iPad will not sync
My troubleshooting has been the following:
1. Restart device
2. Delete 1password and reinstall from app store
3. "Sync with existing vault" on iCloud. The screen gets stuck saying "Looking up iCloud information..." then message appears that states "Existing data not found"
My iPhone and Mac are currently syncing with iCloud without and issues. Why won't my iPad sync?
1Password Version: 6.0
Extension Version: Not Provided
OS Version: iPad iOS 9
Sync Type: iCloud
Referrer: forum-search:ipad not syncing with icloud
Comments
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Hi @desertkk,
I'm sorry to hear about the trouble. If you are still having this issue, I'd like to ask you to create a Diagnostics Report from your iPad:
https://support.1password.com/diagnostics/ios.html
Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
Ben
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