iOS 9 / 1Password Stops During App Upgrade [iOS issue, got stuck. Reboot]

clashedplaid

I installed iOS 9 yesterday -- no problem. Shortly thereafter, the App Store automatically ATTEMPTED to update my 1Password app. Unfortunately, it stopped in the "Loading" process -- and has been hung up ever since (about 18 hours). I attempted to delete the app from the iPhone in hopes of reinstalling...BUT IT WILL NOT ALLOW ME TO DELETE IT, either. So, it's now not useful at all.

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1Password Version: latest
Extension Version: Not Provided
OS Version: iOS 9
Sync Type: Not Provided

fernandes_glen

try update the app from itunes it should work, happened to me and that's the way i fixed it.

MikeT

Hi @clashedplaid,

This is an iOS issue, it got stuck at trying to install the app. Please try rebooting your iPhone and try again, it should work. If not, try what frernadndes suggests.

andyfromvandy

Thanks. Yes, a hard reset of the phone allowed me to re-install the app. All is well. Thanks.

MikeT

That's great, thanks for letting us know!

Wildfire

New on 1password
Using iPhone 6 Plus iOS 9
Can't get it to work. Sounds good but not for me

Megan

Hi @Wildfire,

I would like to apologize for the delay in responding to you here but we experienced a surge in support requests recently. We're doing the best we can to get back to our usual speedy replies as soon as possible.

I'd be more than happy to help you sort out 1Password, but I'll need a bit more detail on where things are getting tangled up. Could you please tell me what isn't working?

bhbergen

Worked for me on my iPhone 5S with iOS 9 by updating on my Windows desktop.

littlebobbytables

Greetings @bhbergen,

Just to confirm, do you mean you had iTunes download the 1Password for iOS update and then iTunes sent the update to your iPhone rather than using the Over The Air (OTA) update ability in iOS?