Two issues after iOS 9 upgrade

Ben

This discussion was created from comments split from: Upgrading to ios9 Issues.

charlespage

I updated to iOS 9 and 1Password 6 on my iPhone 6 Plus on Wednesday. I am having the two following issues...

1. Not prompted to use Touch ID to open 1Password. In settings under Security I see PIN code instead of Touch ID after verifying Touch ID is enabled on my device.
2. App crashes on first attempt to open, always opens on second attempt.

Please advise of fixes for my issues. Thanks. Charles

LauraR

@charlespage - I'd like to ask you to create a Diagnostics Report from your iOS device:

https://support.1password.com/diagnostics/ios.html

Please add the following code (including the square brackets) to the Subject of your diagnostics email(s) before you hit "Send":

[#$$MASK$$]

This will link your diagnostics to our current discussion. We'll take a look and let you know what we find out.

Tripp84

Since upgrading to 9.0.2, 1Password crashes after each use. Next time I try to log in, just get a blank gray screen on both iPads and my iPhone 6+. Very frustrating the AgileBits doesn't offer a support line--just curious to see if anyone else is having the same problems.

Ben

Hi @Tripp84

Which of these are you using?

Thanks. :)

Ben

Tripp84

Sorry--don't know--how do I find out? Can't even log in now without rebooting my iPad.

Ben

@Tripp84,

The icons for each version are shown above. Which of those icons do you have on your device?

Ben

Tripp84

I have A on my 2 iPads, and 4 on my iPhone 6+

Ben

Thanks, @Tripp84. 1Password 3 for iOS ("A") was retired in 2012, and will not run properly on iOS 9. You'd need to upgrade to 1Password 6 for iOS to use 1Password on iOS 9 properly. You can download it here:

http://j.mp/1PasCS

You can find upgrade instructions here:

https://support.1password.com/upgrade-ios/

Please be sure all of your data is accessible in v6 before removing v3 from your device. Removing the app also removes the data within it.

Thanks!

Ben