Unable to upgrade to new version after installing IOS9

vicmoor

I upgraded my iPhone 6 yesterday to IOS 9 and then tried to update to the latest version of 1 Password. I am unable to do so and I constantly get the error 'Unable to download app' . This has been happening for 24 hours and I now cannot use the app as it is partially greyed out.

LauraR

@vicmoor - can you try restarting your iPhone - Press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo. Please let us know if this helps.

vicmoor

Just after I posted this comment the App updated no problem and is now working. Go figure! Thanks for the tip anyway!

rdiestel

Your fortunate, I keep getting an error. I've tried uninstalling and loading again, even restarting the iPad, but keep getting the same message. Interestingly, it installed just fine on my iPhone5s.

littlebobbytables

Hi @rdiestel,

Apple's servers seem to be taking a bit of a kicking at the moment. Everything you're seeing at the moment is in relation to your device and the iTunes server. Who knows, by now you might find it is behaving better. Sadly this one is outside our control as we have no influence or ability with Apple's servers.