iCloud sync issues with iPad mini4 and iOS9 [Plug in to power]

bland

Hello

I have just purchased a new iPad mini 4 with ios9. I've successfully transfered everything over bar 1password as the data didn't transfer so I deleted the app and all data with it, re-downloaded it from the App Store and tried to sync with iCloud at which point it just hangs with "Looking up iCloud information...".

The bizarre thing is that my iPhone 6 Plus with iOS9 syncs fine with my iMac.

Any help appreciated.

LauraR

@bland - I apologize for this issue and we believe we have now pinpointed the problem -

1. Cancel out of the Sync screen where it is stuck on ‘Looking up iCloud information’
2. Make sure Low Power mode is off. (Go to the phone’s general Settings -> Battery) You might also need to connect to power if battery is low.
3. If needed, switch to Wi-Fi (get off cellular data) and wait for 1Password to attempt an iCloud sync.

In most cases, this fixes the issue.

bland

Hi

But this is an iPad mini 4 problem... No battery issue and no wifi issue - the iPad is wifi only.

Thanks
Bland

LauraR

@bland - Can you plug the iPad into power - it should fix the issue. Please let us know if this helps.

bland

It worked! Amazing.

Many thanks

LauraR

@bland - Thanks for confirming this.