I cannot get the iPhone app to sync with iCloud.[Plug in to power]

mpnine

I had to reset my iPhone and do a clean install with iOS 9. I downloaded 1password and tried to sync with my existing iCloud vault and it just hangs at "looking up iCloud information." My Mac and my iPad both have the latest version of 1password installed, and neither one has issues syncing with iCloud if I delete the info/app and start over. iCloud Drive is on for each device, but on my phone it hangs and if I hit cancel it tells me it can't find existing data in iCloud.

LauraR

@mpnine - I apologize for this issue and we believe we have now pinpointed the problem -

1. Cancel out of the Sync screen where it is stuck on ‘Looking up iCloud information’
2. Make sure Low Power mode is off. (Go to the phone’s general Settings -> Battery) You might also need to connect to power if battery is low.
3. If needed, switch to Wi-Fi (get off cellular data) and wait for 1Password to attempt an iCloud sync.

In most cases, this fixes the issue.

mpnine

Thanks, I didn't have Lowe power mode on and am about 3 feet from my Airport, but whatever it was it seemed to do the trick!

LauraR

@mpnine - Thanks for confirming that this helped.