Followed Checklist cannot sync latest revs iCloud mac to IOS.

liza_buurma
liza_buurma
Community Member
in iOS

Downloaded app from website and created vault. Discovered iCloud sync required App Store, so purchased and followed instructions to move to App Store version. Downloaded latest 6.0 rev for iPad. Get no password data found on iCloud error. I suspect root cause might be that original store download was linked to different email? Or maybe issue with IOS 6?

1Password Version: 5.3
Extension Version: 530029
OS Version: Yosemite 10.20.5
Sync Type: iCloud
Referrer: kb:icloud-error-data-not-found

Comments

  • liza_buurma
    liza_buurma
    Community Member

    Downloaded latest OX app from web. Created a vault. Discovered need App Store for iCloud sync. Purchased and followed migration instructions. Downloaded 6.0 for iPad . Sync failed. Reviewed all troubleshooting tips. Sync failed. Sync on OX successful, cannot find sync from IOS side.

    Suspect root cause either fact that original web app purchase linked to different email address or not working with 6.0

    1Password Version: 5.3
    Extension Version: 530029
    OS Version: Yosemite 10.10.5
    Sync Type: iCloud
    Referrer: kb:icloud-error-data-not-found

  • AGMarshall
    AGMarshall
    1Password Alumni

    @liza_buurma: Thank you for reaching out to us. We have received contact from other customers who have been having issues with their iCloud sync at this time.

    We've been able to successfully reproduce this issue and are working on a solution, as it appears that has to do with the new Low Power mode in iOS 9.

    Here's what you can try to fix this:

    1. Cancel out of the Sync screen where it is stuck on ‘Looking up iCloud information’
    2. Make sure Low Power mode is off. (Go to the phone’s general Settings -> Battery) You might also need to connect to power if battery is low.
    3. If needed, switch to Wi-Fi (get off cellular data) and wait for 1Password to attempt an iCloud sync.

    In most cases, this fixes the issue.

  • AGMarshall
    AGMarshall
    1Password Alumni

    @liza_buurma I see that you posted the exact same question twice. I have merged the forum threads.

  • liza_buurma
    liza_buurma
    Community Member

    Thanks... It hung during the first one so I didn't know.... I can report that mac to IOS 8 iPhone with iPassword 5.5 syncs just fine

  • liza_buurma
    liza_buurma
    Community Member

    Thank you! I was trying with iPad, plugging in solved it for me.

  • MikeT
    MikeT

    Hi @liza_buurma,

    That's great to hear, thanks for letting us know and on behalf of Marshall, you're welcome.

This discussion has been closed.