Id and Password not entered on Investment site

joe935

I have an Ipad Air2 with version 9.1.1 I am just starting to use 1Password. I have created 2 logins
My Bank login works fine but Brokerage login page is not filled in.
The URL is https://www.mystreetscape.com/my/suntrust/
I have tried recreating the login but with no success.
I am able to autofill this website on my PC with another password program.

---

1Password Version: 6.0
Extension Version: Not Provided
OS Version: 9.1.1
Sync Type: Not Provided

Ben

Hi @joe935,

It appears the page you linked uses a 'frame' for the login form, which on iOS we do not have access to [known issue, waiting for an updated API from Apple]. I found a different login page for their site which appears to forego the frame:
https://login.mystreetscape.com/ftgw/Fas/nf/SSCorrClient/Login/Init/df.chf.ra/my_suntrust

Please try that one instead.

Thanks!

Ben

joe935

Ben, After trial and error entering that url, I got it working.
One thing I notice, I have to click enter after the page opens and the data is entered, is there a way to make that automatic?
Thank you

Ben

Hi @joe935,

After trial and error entering that url, I got it working.

Great! Thanks for the update.

One thing I notice, I have to click enter after the page opens and the data is entered, is there a way to make that automatic?

At the moment there is not.

Thanks!

Ben

joe935

Ben, new problem with this website after the page loads there are links that i need to tap to get to the next page, but nothing happens when i tap the links. seems like page is locked.
Any suggestions?

Ben

Hi @joe935

Are you seeing this in 1Browser or Safari? If you are seeing it in 1Browser can you please check and see if it also happens in Safari?
If you haven't yet enabled the 1Password extension in Safari you can do so following these instructions:
https://support.1password.com/guides/ios/enable-extension.html

Unfortunately I can't test anything beyond the login page.

Ben

joe935

I did try both browsers. Another thing i tried. I manually entered both my old url and your new one in safari and both are hung up. So must be something in the browser for that page.

Ben

Thanks for the update @joe935. Sorry to be the bearer of bad news, but if it is happening in both Safari and 1Browser unfortunately there isn't anything we can do about it. I'd suggest contacting the company and letting them know their website doesn't work properly in Safari on iOS. They'll probably want to know all of your version information, the URL of the page that the problem happens on, etc.

Ben