On my both my iPad and iPhone the Syncing icon in settings seems to be running continuously.

watash
watash
Community Member
in iOS

On my both my iPad and iPhone the Syncing icon in settings seems to be running continuously. In other words the Syncing icon is constantly spinning. Also, It looks like the "last Sync" line counts up to about 45 seconds and then shows "in progress". Is all that normal? Is the App constantly downloading data? At the top of the window while the app is running the indication is that something is loading. Really confusing right now....

1Password Version: 6.0
Extension Version: Not Provided
OS Version: iOS 9
Sync Type: dropbox
Referrer: kb:switch-to-icloud, ug:mac/sync-icloud, ug:mac/new-computer-dropbox, kb:dropbox-troubleshooting-verify-uploads, kb:dropbox-troubleshooting

Comments

  • Ben
    Ben

    Hi @watash,

    I'm sorry to hear about the trouble syncing with Dropbox. I'd like to ask you to create a Diagnostics Report from your iOS device:

    https://support.1password.com/diagnostics/ios.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

  • watash
    watash
    Community Member

    I rebooted both devices which solved the problem.

  • Winnie
    Winnie
    1Password Alumni

    Thanks for the update @watash ! Glad to hear a reboot fixed the problem.

This discussion has been closed.