Can't sync iCloud data after upgraded to iOS 9.

harrylam

Can't open 1password after upgraded to iOS 9. Deleted the apps and installed again, but cannot sync the data in iCloud. Continuous to show wrong password even key in right password.

Ben

Hi @harrylam,

Sorry to hear about the trouble. Just to clarify, the error you are getting is 'incorrect password,' when trying to sync with iCloud?

Please let us know.

Ben

harrylam

Yes but sure that I type in correct password

AGAlumB

@harrylam: To be clear, 1Password won't ask you for your iCloud password. This is handled entirely by iOS. Are you certain that you're not being asked for the Master Password for your vault instead, maybe the one stored in iCloud? Perhaps a screenshot would help. If you are, in fact having trouble with your iCloud password though, you'll need to contact Apple for assistance. Please let me know what you find!

harrylam

It's not icloud password. Ask for the master password when I sync with the icloud data during reinstall the 1password. Can't attach the screenshot.

AGAlumB

@harrylam: A screenshot may help, yes! :)

But if you are indeed having trouble with the Master Password, keep in mind that AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:

https://support.1password.com/master-password-not-accepted/

If that doesn't help though, you will need to either restore from a backup, or simply start over. Please let me know how it turns out. I look forward to hearing back from you!