1Password has become unusably slow after iOS9 update and 1Password 6 Update

segulus
segulus
Community Member
edited September 2015 in iOS

Hello AgileBits,

I have come to rely quite bit on 1Password on both my Mac and my iPhone. I sync by way of DropBox (for Business) with my Vault residing on my DropBox personal account (that is linked to my DropBox for Business account).

Since upgrading to iOS 9 on my iPhone 6 and 1Password 6, launching 1Password on my iPhone has become terribly slow (sometimes minutes) and frequently quits. It takes a really long time for the Touch ID prompt to come up. This has become major problem. Myself and my Team manage IT for a group of approximately 170 people and 1Password had been our GoTo Password management tool, one which we recommend often.

Please help.

--
Whitney McBee

1Password Version: 5.3
Extension Version: 4.4.3
OS Version: OS X 10.10.5
Sync Type: DropBox

Comments

  • Ben
    Ben

    Hi @segulus,

    I'm sorry to hear about the difficulty. I'd like to ask you to create a Diagnostics Report from your iOS device:

    https://support.1password.com/diagnostics/ios.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

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