How to start a new vault after forgetting password?

cjpontus
cjpontus
Community Member
in iOS

I forgot the password to my Vault and understand I cannot retrieve or change my password. Can I delete my vault and start from scratch again? If yes, how do I do that? Thank you

1Password Version: Not Provided
Extension Version: Not Provided
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Sync Type: Not Provided
Referrer: kb:forgot-master-password

Comments

  • hawkmoth
    hawkmoth
    Community Member

    On the iOS version, the easiest way to start over is to delete the app and then download a fresh copy from the iTunes App Store. You'll then start completely fresh.

    If I were doing this, I would toss in a device reset after deleting the app, just for good measure.

  • Aleen
    Aleen
    1Password Alumni

    Hi @cjpontus,

    Hawkmoth is right; all you need to do is delete the app and reinstall it from the App Store :)

    Please let us know if you have any further questions!

  • cjpontus
    cjpontus
    Community Member

    Thank you @hawkmoth and @Aleen, that did the trick!

  • Winnie
    Winnie
    1Password Alumni

    On behalf of @Aleen and @hawkmoth : you are very welcome.

This discussion has been closed.