Install 1Password on IPhone 6 - with the latest update

Swenzon

I come this far:

• Install Dropbox APP . check that I can use all files
• Install 1Password APP
• run the APP and choose "sync existing vault" - click on sync with Dropbox - choose my Dropbox - App finds my keyfile and I click it...
• Dropbox comes up at the top - rest of the screen is empty...

What to do? I have installed 1Password many times on Android and Windows clients and have never had any problem...

Please help me out..

Ben

Hi @Swenzon,

Sorry to hear about the trouble. Please send us a diagnostic report from the device this is happening on:

https://support.1password.com/diagnostics/ios.html

Then attach the entire file to an email to us: support+forum@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks in advance!

Note that you may need to create a new vault on the device before you can follow these instructions.

Thanks!

Ben

Swenzon

Hi Ben - I have sent away a diagnostic report and I got back Re: [#GEI-51742-536] 1Password for iOS Diagnostic Report. I hope this will help you to find my report.

Note: I had to create a new vault before I could create the report - and I even tried to do a synk to my dropbox... I got this far:

• Clicked synchronization
• Clicked to start the synchronization
• Chose "sync with DropBox"
• Chose my Dropbox
• Chose my key file - the system starts to look for encryption keys
  Nothing else happens ... it is just "looking"... :-(

MikeT

Hi @Swenzon,

Can you try this:

1. Delete the Dropbox app on your iOS device
2. Plug the power into the iOS device, reboot your device
3. Open 1Password and try again with Sync existing vault > Sync with Dropbox, it should ask you to login on the Dropbox site.

Does that help at all?

Swenzon

NO - I'm sorry to say.
The only diffrent is that I have to logon to DropBox before I can choose my keyfile :-(

Ben

Sorry to hear that has not resolved the issue. It appears our email team is also communicating with you regarding this issue, and we'll continue there to avoid any confusion or duplication of efforts.

Thanks!