HELP!! MAIN password refuses access after downloading iOS9. on iPhone 5S

Stieneke
Stieneke
Community Member
in iOS

Please help?
I only have one-pass on my iphone, although I have a Macbook air.
Some one suggests to undo iOS9 which I just downlaoded, but if I do this, what then? Never upload iOS9 any more?
My master password worked fine - I used it at least 80 times. In the Apple store we just tried everything in the genius bar.
They referred me to you.
Please - I am desperate! I have NO backup anywhere of the 59 pass words "behind"my master password...
Stiene

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Comments

  • Aleen
    Aleen
    1Password Alumni

    Hi @Stieneke,

    I'm sorry you're having this trouble :( We'd like to help you figure out what's going on.

    What version of 1Password is installed on your phone? If you launch the App Store app, then go to the updates tab, you should be able to scroll through and find it. 1Password's version number is pretty easy to find on that screen :) The screen shot below should help you find it.

    Thanks!

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