dropbox sync issue

davidw54
davidw54
Community Member
in iOS

I set up sync-ing today, and I get the error message "problem loading..." etc. The instructions say that I should click on the "key data file" link but the link doesn't function.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: ug:mac/sync-dropbox, kb:dropbox-troubleshooting

Comments

  • davidw54
    davidw54
    Community Member

    Using version 5.3.2

  • AGAlumB
    AGAlumB
    1Password Alumni

    @davidw54: It sounds like you're trying to open 1Password.html in a web browser or the Dropbox app. Is that the case? If so, this simply doesn't work due to security restrictions. A better solution is to use the actual 1Password app to open your vault in Dropbox once you've sync'd it.

    If you're still having trouble, without some basic information it's hard to say what might be going wrong and how we might right it! Please tell me all OS, 1Password, and device versions you're using, the exact steps you're taking, and what is (or is not) happening the way you expect so we can figure out the best plan of action. Thanks in advance! :)

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