TouchID stopped working

D2alias
D2alias
Community Member
in iOS

TouchID Stopped working all of a sudden. I don't have an "fingerprint" icon under the password prompt and everything is enabled under the 1password settings. I'm running iOS 9.0,1 with 1pass fully updated. Any troubleshooting tips?

Comments

  • Rad
    Rad
    1Password Alumni
    edited September 2015

    Hi D2alias,

    Thanks for taking the time to write in :+1:

    This can caused when you reboot your device. The Master Password is removed from the iOS Keychain after a device reboot. For more information, you can consult our Improved locking in 1Password 5.5 for iOS blogpost.

    So here's how to go back to Touch ID:

    • Enter you Master Password to unlock 1Password
    • Go to Settings > Security and make sure that Touch ID is enabled.

    To test it, you can enable "Lock On Exit", leave 1Password by passing on the Home Button, then come back to 1Password. 1Password should be locked and you should see the Touch ID prompt.

    Hope that this helps.

  • aagrehan
    aagrehan
    Community Member

    I am having the same problem. Running iOS 9.01 and 1Password 6.01

    Touch ID has suddenly stopped working. Even if I leave the app for a second it is asking me for my master password again. Touch ID is working to unlock the phone generally and is working in other apps. Turning off Touch ID in the app and turning it on again makes no difference.

    Any ideas. I think it was working in 6.01 when I updated first. Not entirely sure. The app works so well normally I don't have to think about it!

  • aagrehan
    aagrehan
    Community Member

    Ok. I turned the iPhone on and off and miraculously that has solved it now!

  • thightower
    thightower
    Community Member
    edited September 2015

    @aagrehan

    Ah sounds like this https://www.youtube.com/watch?v=nn2FB1P_Mn8&noredirect=1

    I hope you'll find it as humorous as I have, all these years.

    Years ago, I worked as an alarm service technician. My first comment to incoming calls from other techs was, "Have you turned it off and on Again" Ah fond memories of days past. Fond memories indeed.

    Please do let us know if you have any further issues.

  • Jacob
    Jacob

    @thightower Classic video, and solution. :) iOS isn't perfect, as we all know.

  • aagrehan
    aagrehan
    Community Member

    Quality compilation! I usually do try that first but was browsing the forums and saw someone with same problem and chimed in.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Hey, whatever works! :lol:

This discussion has been closed.