Master password won't work for set up on new phone

rfarnsworth
rfarnsworth
Community Member
in iOS

My master password won't work for the iCloud set up on my new phone. I removed it from the device and reinstalled several times. I even changed my master password on my Mac and tablet, but still doesn't work.

Comments

  • rfarnsworth
    rfarnsworth
    Community Member

    Looks like I found a work around with the wifi sync

  • MikeT
    MikeT
    edited September 2015

    Hi @rfarnsworth,

    Can you tell us what was happening with iCloud, did it say that it is an incorrect master password or was it stuck at decrypting your data?

    I'm glad you got around it with Wi-Fi sync but I assume you want to go back to using iCloud, correct?

    Also, are you running 1Password 6.0.1? There was an iCloud issue we found with the original 6.0 version that we've worked around in the 6.0.1 update that should resolve the issue.

  • rfarnsworth
    rfarnsworth
    Community Member

    I believe it is the latest. All my updates have been done. I did go back to iCloud, and it seems to be working now. Thank you for your assistance.

  • MikeT
    MikeT

    That's great to hear and if there's anything else we can do to help, let us know.

This discussion has been closed.