I need to talk to someone on a telephone. Can I book a time to have a support call PLEASE?

ejimackay

I have used 1Password for many years. My syncing between mac and iphone isn't working and I can't for the life of me figure out how to fix it.

Can we please arrange a call?

thanks
James.

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1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: 10.10.5
Sync Type: all
Referrer: forum-search:phone

Ben

Hi @ejimackay,

We do not routinely provide support via telephone (we use email and these forums primarily instead), however if you can please send us an email to support+forums@agilebits.com we'd be happy to explain the options available, and see what we can arrange. If you could, please include:

• A link to this forum thread: https://discussions.agilebits.com/discussion/48743/i-need-to-talk-to-someone-on-a-telephone-can-i-book-a-time-to-have-a-support-call-please#latest
• A list of the devices & models you are trying to sync
• The OS version on each device
• The 1Password version on each device
• What sync method you are trying to use (WiFi, iCloud, Dropbox)
• What error message you are getting when you attempt to sync
• And last but not least: the steps you are taking, what you expect to happen, and what happens instead

The more information you can provide the quicker and easier the troubleshooting process will be.

Thanks!

Ben