Can you ADD "Delete, reinstall 1Password app" as an option to iCloud Sync Advanced Troubleshooting?
Hi! And thanks for all you do! After spending hours doing basic and advanced iCloud sync troubleshooting - following all the steps in succession as stated on the Troubleshooting iCloud sync page - I finally deleted and reinstalled the iOS app from the App Store on my iPhone 4s and iPad mini 1st Gen. That seems to have worked, whereas I did not get results following all of your troubleshooting suggestions. I got into a pickle after creating, editing, and deleting vaults and syncing 3 non-primary vaults with Dropbox, after which, my Primary vault would not sync to my iOS devices. The sync icon on Settings on my iOS devices would remain in perpetual motion, but the sync details (i.e. "Last Sync") indicated completion of syncing. I don't know if there is a causal relationship between iCloud sync and Dropbox sync. Can you see if there is any substance to my fix? Thanks again for an excellent product.
1Password Version: 5.3
Extension Version: 4.4.3
OS Version: 10.10.5
Sync Type: iCloud
Referrer: forum-search:iCloud sync
Comments
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@Andrew_M: Hmm. It sounds like you may be an edge case — the far edge. I don't mean to dismiss your request out of hand; rather, I want to be sure that I understand your particular situation to see if it may apply to others as well before making this change to the iCloud Troubleshooting article (please let me know if that's not the one you're referring to).
My chief concern is that in many cases if sync is failing, deleting the app itself is a rather extreme measure which is not necessary in most cases (though it sounds like it was in your case). But more importantly, someone may take it into their own hands to delete 1Password to try to resolve a sync issue and lose some data in the process — which of course had not sync'd to iCloud or any other devices because of the issue.
Granted, 1Password has backup feature which can negate this concern entirely...but most people don't backup their data, and when troubleshooting a 'simple' sync issue this is likely the last thing on many peoples minds.
So if you can provide some more detail about what exactly was happening in the first place and the steps you took before reinstalling the app, we'll see if there is anything (including your specific request) which could benefit those using the troubleshooting instructions. As I said, we just need to be extra careful when it comes to telling people to do something destructive. Thanks in advance! :)
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Hi brenty, and thank you for stating your need for details that would be helpful for others. Because the problem is resolved and has not been periodic, out of respect for your time I won't venture to detail my best recollection of everything that I did leading up to the sync problem. It would be an exercise in stating lots of things I think I did... or not... If it recurs - and I don't think it will - I'll try to keep better notes.
With regard to your real concern that deleting an iOS app may inadvertently delete the vault data, I took the precaution to un-sync all vaults on all devices before it did this. And at one point I did indeed restore my "master" primary vault from a backup on my iMac using the 1Password backup feature. It worked great, and I didn't feel, perhaps naively, in any great danger of loosing my data.
I can detail one issue I alluded to - that syncing multiple vaults on my iOS devices never resolved, never completed. Sync icon perpetually spinning. My resolution - executed well after a "normal" sync would have completed - was to go to Settings on the iOS device in question and (1) turn off Wi-Fi (2) turn off cellular (3) deselect 1Password in iCloud Drive (4) turn off iCloud Drive (5) turn off device (6) wait 30 seconds, then turn on device and reactivate everything. The result: sync showed complete on my 4 vaults with data syncing normally thereafter. Now, in all likelihood not all the above steps were required to achieve a good result; that's just what I did.
Again, thank you for all you do. I am very satisfied with 1Password.
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With regard to your real concern that deleting an iOS app may inadvertently delete the vault data, I took the precaution to un-sync all vaults on all devices before it did this.
@Andrew_M: I'm glad you mentioned this! In fact, deleting any iOS app does delete all of its data...but of course if it is also stored elsewhere (Dropbox, iCloud, or other devices), then that's a resource you can fallback on.
I can detail one issue I alluded to - that syncing multiple vaults on my iOS devices never resolved, never completed. Sync icon perpetually spinning. My resolution - executed well after a "normal" sync would have completed - was to go to Settings on the iOS device in question and (1) turn off Wi-Fi (2) turn off cellular (3) deselect 1Password in iCloud Drive (4) turn off iCloud Drive (5) turn off device (6) wait 30 seconds, then turn on device and reactivate everything. The result: sync showed complete on my 4 vaults with data syncing normally thereafter. Now, in all likelihood not all the above steps were required to achieve a good result; that's just what I did.
Oh, I think you're spot-on with your assessment! In my experience, iOS 8 and earlier regularly caused me headaches when it came to syncing, downloading, installing, or even just surfing, and I would frequently need to turn off Wi-Fi to reset the connection to get it to work at all — and sometimes restarting the device completely was necessary. Now, I have encountered these kinds of problems much less with iOS 9, but if you're using an older version you may encounter this more often, so that is a good trick to keep in mind!
Again, thank you for all you do. I am very satisfied with 1Password.
You're most welcome, but I'd also like to thank you for taking the time to share this feedback with us in the first place and respond to my inquiry. But most of all, thank you for your support. We couldn't do what we do without you! :chuffed:
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