Touch ID not working

rbe1972

I have an iPhone 6a plus and I have all the settings I have Touch ID set up but the app doesn't let me login is using Touch ID. Can someone help me out.

Thanks

rklann

I am having the same issue. It was working correctly, but not anymore. I am currently running IOS 9.0.2.

AGAlumB

@rbe1972, @rklann: Sorry for the trouble! Unfortunately if something is going wrong with Touch ID, 1Password won't be able to offer it. It might be necessary to contact Apple, but there are some other things you can try yourself first.

You may be able to simply restart the device or re-set Touch ID (turn it off and then back on) to get it working, but there are a few other tips that you can try to get it working. Just follow these steps:

1. Disable Touch ID in 1Password Settings > Security
2. Launch Settings on your iOS device
3. Tap on Touch ID & Passcode
4. Enter your Passcode or Password
5. Toggle Touch ID to OFF
6. Press the Home button to return to the Home screen
7. Shut down and restart your device
8. Enter your Passcode or Password at the Lock screen
9. Launch Settings on your iOS device
10. Tap on Touch ID & Passcode
11. Enter your Passcode or Password
12. Toggle Touch ID to ON
13. Enable Touch ID in 1Password Settings > Security

Please let me know how it turns out. I look forward to hearing back from you! :)

rklann

Thanks for your quick response. I followed your instructions and it worked. 1Password now works with Touch ID. Thanks again.

Ben

Thanks for the update @rklann! Glad to hear that worked!

Ben