Unable to wi-fi sync with 1Password no Mac

brunoquintais
brunoquintais
Community Member
in Android

Trying to wi-fi sync between:

1Password for Mac
Version 5.3 (530029)

and

1Password for Android
Version 4.5.3

Error on Android System:

  • In 1Password: Can't connect... ensure Wi-Fi sync server is running.
  • In Android notification: Discovery stopped for _1password4_tcp

Firewall is disabled in Mac OS.

tcpdump on Mac:

tcpdump: listening on en1, link-type EN10MB (Ethernet), capture size 262144 bytes
11:25:28.285373 IP (tos 0x0, ttl 255, id 45057, offset 0, flags [DF], proto UDP (17), length 134)
10.50.10.108.mdns > 224.0.0.251.mdns: [udp sum ok] 0 [1a] PTR (QM)? _1password4._tcp.local. _1password4._tcp.local. PTR F8A389E6-42C7-47E1-967D-788A1F648CAA@Brunos MacBook._1password4._tcp.local. (106)
11:25:28.287135 IP6 (hlim 255, next-header UDP (17) payload length: 114) android.local.mdns > ff02::fb.mdns: [udp sum ok] 0 [1a] PTR (QM)? _1password4._tcp.local. _1password4._tcp.local. PTR F8A389E6-42C7-47E1-967D-788A1F648CAA@Brunos MacBook._1password4._tcp.local. (106)
11:25:28.484397 IP (tos 0x0, ttl 1, id 0, offset 0, flags [DF], proto IGMP (2), length 32, options (RA))
10.50.10.1 > all-routers.mcast.net: igmp v2 report all-routers.mcast.net
11:25:28.571830 IP (tos 0x0, ttl 255, id 49330, offset 0, flags [none], proto UDP (17), length 71)
10.50.10.100.61792 > dsldevice.lan.domain: [udp sum ok] 9382+ PTR? 108.10.50.10.in-addr.arpa. (43)
11:25:29.317012 IP (tos 0x0, ttl 255, id 45058, offset 0, flags [DF], proto UDP (17), length 134)
10.50.10.108.mdns > 224.0.0.251.mdns: [udp sum ok] 0 [1a] PTR (QM)? _1password4._tcp.local. _1password4._tcp.local. PTR F8A389E6-42C7-47E1-967D-788A1F648CAA@Brunos MacBook._1password4._tcp.local. (106)
11:25:29.318995 IP6 (hlim 255, next-header UDP (17) payload length: 114) android.local.mdns > ff02::fb.mdns: [udp sum ok] 0 [1a] PTR (QM)? _1password4._tcp.local. _1password4._tcp.local. PTR F8A389E6-42C7-47E1-967D-788A1F648CAA@Brunos MacBook._1password4._tcp.local. (106)
11:25:29.606992 IP (tos 0x0, ttl 255, id 59702, offset 0, flags [none], proto UDP (17), length 71)
10.50.10.100.61792 > dsldevice.lan.domain: [udp sum ok] 9382+ PTR? 108.10.50.10.in-addr.arpa. (43)
11:25:29.663304 IP (tos 0x68, ttl 63, id 16005, offset 0, flags [none], proto UDP (17), length 148)
dsldevice.lan.domain > 10.50.10.100.61792: [udp sum ok] 9382 NXDomain q: PTR? 108.10.50.10.in-addr.arpa. 0/1/0 ns: 10.in-addr.arpa. SOA prisoner.iana.org. hostmaster.root-servers.org. 2002040800 1800 900 604800 604800 (120)
11:25:29.810719 IP (tos 0x0, ttl 255, id 8189, offset 0, flags [none], proto UDP (17), length 118)
10.50.10.100.mdns > 224.0.0.251.mdns: [udp sum ok] 0 PTR (QU)? 4.0.d.a.0.a.e.f.f.f.e.b.a.3.6.c.0.0.0.0.0.0.0.0.0.0.0.0.0.8.e.f.ip6.arpa. (90)
11:25:29.810849 IP6 (flowlabel 0xa69df, hlim 255, next-header UDP (17) payload length: 98) brunos-macbook.local.mdns > ff02::fb.mdns: [udp sum ok] 0 PTR (QU)? 4.0.d.a.0.a.e.f.f.f.e.b.a.3.6.c.0.0.0.0.0.0.0.0.0.0.0.0.0.8.e.f.ip6.arpa. (90)
11:25:30.021729 IP (tos 0x0, ttl 255, id 45059, offset 0, flags [DF], proto UDP (17), length 157)
10.50.10.108.mdns > 224.0.0.251.mdns: [udp sum ok] 0*- [0q] 1/0/1 4.0.D.A.0.A.E.F.F.F.E.B.A.3.6.C.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. (Cache flush) PTR Android.local. ar: 4.0.D.A.0.A.E.F.F.F.E.B.A.3.6.C.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. (Cache flush) NSEC (129)

Are there any logs where I can find more information on the error?

Can you help in solving this issue.

1Password for Android is running on an encrypted device.

Thanks,

Bruno

1Password Version: 5.3 and 4.5.3
Extension Version: Not Provided
OS Version: OS X 10.11.1
Sync Type: wi-fi

Comments

  • peri
    peri

    Hi @brunoquintais. Let's see what's going on with WiFi sync here.

    I'd like to ask you to create some Diagnostics Reports from your Android device and your Mac:

    ---Android---
    https://support.1password.com/diagnostics/android.html

    ---Mac---
    https://support.1password.com/diagnostics/mac.html

    Then attach the entire file to an email to us: support+android@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

  • brunoquintais
    brunoquintais
    Community Member

    Hi @peri.

    Thank you for your reply.

    Please find the diagnostics report from my android and mac in the e-mails sent with the subject: [#SQW-32697-563] 1Password for Android.

  • peri
    peri

    Thanks! I'll look into it and reply to your email. :)

  • Franck75
    Franck75
    Community Member

    Hello,
    I have the same problem. I'm running 1password on my mac (OS EL Capitan 10.11.1) and trying to sync with android 5.1.1.
    Firewall is disabled on my mac.
    Android notification: Discovery stopped for _1password4_tcp.
    If you have any clues, it would be nice !
    Franck

  • peri
    peri

    Hi @Franck75. Thanks for getting in touch with us and for your support of 1Password. Is this the first time you're syncing your Android with Wi-Fi, or have you previously synced this vault and are trying to sync again? Also, are you able to see and choose the Mac from the list of devices on Android, or is it simply not seeing the Mac?

    I'd like you to try these steps:
    1. Open your Android device settings and turn WiFi off and back on
    2. On your Mac, click the WiFi icon in the menu bar and click Turn Wi-Fi Off and then turn it back on
    3. Make sure that your Android device is connected to the same WiFi network as your Mac
    4. Open 1Password 5 on your Mac and login with your Master Password
    5. From the menu bar, choose Window > Wi-Fi Sync. This will open the window with a secret code--make sure to leave that window open on your Mac through the whole sync process
    6. Go back to 1Password 4 for Android and configure sync with Wi-Fi.

    If your iPhone still doesn't see your Mac, please try unplugging your router for about 10 seconds and then trying it again.

    Let me know how this goes. Thanks!

  • Franck75
    Franck75
    Community Member

    Hello Peri,
    Thanx for helping. Unfortunately at step 6 i always received the Android notification: Discovery stopped for _1password4_tcp.
    Perhaps i have to try to sync in other ways ....
    Franck

  • peri
    peri

    Hey @Franck75. Thanks for the update. Can you let me know if you have any antivirus software on your Android device?

    I'd like to ask you to create some Diagnostics Reports from your Android device and your Mac:

    ---Android---
    https://support.1password.com/diagnostics/android.html

    ---Mac---
    https://support.1password.com/diagnostics/mac.html

    Then attach the entire file to an email to us: support+android@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

  • Franck75
    Franck75
    Community Member

    Hello,
    I have sent files as requested, in the object i recall franck75 so you can link them.
    Tell me please if you received them ?
    Thank you,
    Franck

  • saad
    saad

    Thanks Franck. We received your diagnostic report and have responded to your email. :)

  • Siva
    Siva
    Community Member

    Hi @saad I am having Similar issue I don't have any antivirus running in my Andriod (Nexus 6) but i have Norton Running in my Mac,Can you please help?

  • saad
    saad

    Love to help you, @Siva. Could you send us a diagnostic report from your Mac? We will take a look through it and let you know what we find out. Thanks.

This discussion has been closed.