[BUG] Window maximize, minimize, full screen buttons alignment

fbengo

I came across a little bug in the OS X version of 1password:

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1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: 10.11.1
Sync Type: Dropbox

AGAlumB

@fbengo: Are you only seeing this in the public beta? I'm not able to reproduce it on the stable OS X release. If you're seeing it in both though, be sure to let me know the steps you're taking, as it will help us narrow down the problem. Thanks in advance! :)

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Drew_AG

Hi @vittmast1986,

That's definitely strange - like Brenty, I haven't seen that happen with 1Password on El Capitan, and can't seem to reproduce it. Can you give us any additional details about that? For example, do you have 1Password in full screen mode? If it sometimes happens as soon as you launch 1Password, how do you get it back to normal? Does the same thing happen the next time you launch it? What exact version of 1Password are you using, and is it the AgileBits Store or Mac App Store version?

Thanks!

fbengo

By the way, this does not always happen. Here a screenshot of the full window:

My mac info:

AGAlumB

@fbengo: Thanks! We're looking into this, but if you find anything else that might help be sure to keep us updated. My initial thought was that this was somehow related to multiple vaults (since the switcher is being obscured by the widgets).

Would you mind downloading the beta version to see if that resolves the issue? I'm not seeing this in either, but I know that there were other 10.11 cosmetic glitches that we've fixed in recent betas.

[Deleted User]

brenty, I have the same problem. I have done two or three clean installs of everything. OS X 10.11 (15A284), MAS Version 5.3 (530029), extension Safari Gallery Version 4.4.0. MacBook Pro 13" mid 2010. FWIW, while this is reproducible, I cannot figure out a pattern.

AGAlumB

@Steve_H: Thanks for confirming that! It's good to know that this is affecting both the Mac App Store and AgileBits Store stable releases (which makes sense, as they're nearly identical).

[Deleted User]

Additional info, only one vault and iCloud sync

fbengo

@brenty I have installed the beta version. The problem appeared the 3th time I started the newest beta version of 1Password:

Problem:

No problem:

As you can see in the pictures, the top area including the searchbar has completely disappeared.

Its a strange and funny bug, because I cannot find a pattern... :)

fbengo

OH @brenty , I actually found a pattern! It happens in turns. I started 1Password 10 times and it happened the 2nd, 4th, 6th, 8th and 10th time.

I've recorded the error. Please take a look at this gif:

fbengo

And btw I am using Dropbox not iCloud...

AGAlumB

OH @brenty , I actually found a pattern! It happens in turns. I started 1Password 10 times and it happened the 2nd, 4th, 6th, 8th and 10th time.

@fbengo: You've got to be kidding! :lol:

I've recorded the error. Please take a look at this gif: http://g.recordit.co/YwmUM0S5lt.gif

Thank you so much! More ridiculous questions (because I'm still not able to reproduce this...):

1. How many vaults do you have total?
2. What method are you using to close and launch 1Password?
3. Anything else in between, or are you literally just closing and opening repeatedly, and every other time the glitch appears? ⌘ Q, ⌘ W, ⌘ ⌃ Q?
4. What are your lock settings (because I notice that the vault appears to be locked every time you open it)?

sjk

Hi @fbengo,

Interesting discovery of a simple pattern that you're able to consistently reproduce this bug with!

Like brenty, it's not reproducible for me nor have I seen it happen with any combinations of 1Password and 10.11 El Capitan, including betas of both. Hopefully your answers to the questions he asked will shed further light on it.

Thanks for helping to troubleshoot this! I've added notes from your posts, and others in this thread, to the bug we have filed for it.

ref: OPM-3223

fbengo

@brenty and @sjk

• Two vaults in total
• I always use the 1Password shortcut in the dock to start it, and ⌘+Q to close 1Password. I use ⌘+1 and ⌘+2 to switch between vaults.
• Take a look at the attachments to see my settings ;)

sjk

Thanks for those answers and screenshots, @fbengo.

A few replies ago you mentioned:

I have installed the beta version.

If you're still running the beta it's strongly recommended having Include beta builds enabled under Advanced Preferences, which your screenshot shows is disabled.

I'm curious why you have Always keep 1Password mini running disabled under General Preferences, if you don't mind saying. Could you at least temporarily enable that and let us know if you're still able to reproduce the bug being discussed in this thread? And also check if it's reproducible with Lock when main window is closed disabled under Security Preferences while Always keep 1Password mini running is enabled?

Does it still happen after resizing the main window a bit?

Sure would be nice to isolate what's triggering this on some systems, while it remains completely elusive on others. I've tried adjusting System Preferences and other things that seemed like they might influence it. Sure is stubbornly refusing to reveal itself to me.

We'll eventually get to the bottom of it. Thanks again for all your help!

fbengo

I've tried what you recommended and the problem only happens when I fully close both 1Password big and 1Password mini. It doesn't happen when let the mini 1Password application running. It is strange because I just found out that resizing the window solves the error.

saphirblanc

Hello,

I can confirm to have also the same issue on El Capitan (final), and 1Password 5 beta 42.
I do have two vaults and Folder Sync enabled.

Best regards,

Yann

sjk

That's a new data point in this mystery, @fbengo. :)

It is strange because I just found out that resizing the window solves the error.

Just temporarily until it happens again after a future app+mini restart?

sjk

Hello Yann ( @saphirblanc ),

Have you found any way to consistently reproduce this bug, similar to what @fbengo has described in this discussion?

fbengo

@sjk Yes, just temporarily...

sjk

Thanks for confirming that, @fbengo.

fbengo

Hi guys,

Yesterday I installed a fresh copy of El Capitan (No beta) and the bug is still present.

Drew_AG

@fbengo, thanks for following up here to confirm that! I'll add that to our bug report for this issue in case it helps our developers.

ref: OPM-3223

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fbengo

@vittmast1986 are you sure its random? In my case it appears in turns. Bug, no bug, bug, no bug etc...

@Drew_AG You're welcome ;)

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AGAlumB

I'm not sure that is a random bug but I also noticed that the bug occurs when i insert a wrong password in main vaults and then I close and reopen 1password

@vittmast1986: I'm not sure I understand. I tried entering the wrong Master Password and then relaunching the app, but I'm not seeing this. Did you mean something different? If you can tell me the exact steps you're taking to repeat this that would be great. Thanks in advance! :)

[Deleted User]

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AGAlumB

@vittmast1986: Hmm. I'm still not able to reproduce this. Do you have 1Password mini set to stay running (Preferences > General)? What are your Security preferences for 1Password? How are you closing 1Password — ⌘ W, ⌘ Q, ⌘ ⌥ Q?

JBR

Hello, I've got the same problem it seems. For me, this is happening whenever the 1Password window opens such that it abuts the menu bar (which is by default for me, as I'm on a 13" screen).

Screenshot:

I am able to get the UI to display as it should by dragging the window, however the window jumps slightly when I drag it.

Details:

• MacBook Pro (13-inch, Mid 2010)
• Graphics NVIDIA GeForce 320M 256 MB
• OS X El Capitan version 10.11
• 1Password version 5.4 (540046) from the Mac App Store
• iCloud syncing