iPassword crashing
I've had Ipassword on my phone for years. Ever since I downloaded the new iOS software last week the app keeps crashing. Help!
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Ever since I downloaded the new apple software on my phone password keeps crashing. help!
Comments
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Hi @Anusara88,
Thanks for taking the time to write in. If you've had 1Password on your device for years it is very possible that you have an old version of the software. Please compare these icons to the one on your device to see:
If you have an older version you can download the latest here:
https://itunes.apple.com/us/app/1password-password-manager/id568903335?mt=8&uo=4&at=10l4Hf&pt=11798&ct=siteAnd you can find upgrade instructions here:
https://support.1password.com/upgrade-ios/Note: Do not remove the old version from your device until you've made absolutely certain that all of your information has made it into the new version.
P.S. You'll also want to set up sync and/or make regular backups of your 1Password data. Even if you only use 1Password on a single device, having it synced ensures that your data exists in more than one place. This is especially helpful if your device is lost, stolen, broken, etc. You can read about syncing here:
https://support.1password.com/guides/ios/syncing.html
And you can read about backing up here:
https://support.1password.com/ios-itunes-backups/I hope that helps. Should you have any other questions or concerns, please feel free to ask.
Ben
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