Big 1P Problems

newsinfo888
newsinfo888
Community Member
in iOS

I don't know if it's my iphone 6 Plus but ever since
IOS 9.0.2 1P has become problematic.

1) It opens to the lock screen instantly but at this
point it sits there and almost always crashes or just
sits there for about 40 seconds and eventually open
and sometimes immediately crashes.

Using the thumb print often makes it crash.

It's very disappointing and sad that a product
previously innovative and the clear leader of the
pack has put out this very poor upgrade that would
seem to me has not been thourghly tested.

The fact that the developers leave on the market
This long with no fix is really unconscionable.

Comments

  • Ben
    Ben

    Hi @newsinfo888,

    I'm very sorry for the trouble. Our developers are investigating reports of this issue that some customers are experiencing. It is not a universal problem -- it only seems to affect a small portion of the 1Password community, and that is likely why it was not caught in testing. We've filed a radar with Apple on this. Our investigation so far points to a possible issue with Touch ID. Could you please try turning off Touch ID within 1Password (1Password > Settings > Security > Touch ID OFF), and see if the problem still occurs for you?

    I do apologize for the inconvenience. Please let me know if that helps.

    Ben

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