How do I migrate from 3.7.2 to 6?

aleficompany
aleficompany
Community Member
in iOS

What has been provided in the thread "How do I upgrade from 1Password 3 on iOS?" did not work either way for me. Neither did 3.7.2 prompted me whether I want to migrate to 4 nor did the import via itunes seem to have any effect at all.

I am on an iPhone 6 on iOS 9.0.1

Many thanks in advance

1Password Version: 3.7.2
Extension Version: 6.0
OS Version: iOS 9.0.1
Sync Type: none
Referrer: kb:upgrade-ios, ug:ios/new-user, kb:upgrade-ios

Comments

  • Ben
    Ben

    Hi @aleficompany,

    Sorry to hear about the trouble! Could you please walk me through the steps you are taking when trying to restore the iTunes backup, what happens after each step, and if different from what you were expecting what happens instead?

    Thanks!

    Ben

  • aleficompany
    aleficompany
    Community Member
    edited October 2015

    Everything goes well apart from two aspects:
    1 - My OSX 10.10.5 does not ask whether I am sure about changing the extension, but I guess this is not the core problem
    2- After Sync and reopening 1P 6 simply nothing happens - the list is empty as before, although iTunes marks the files as "imported" in the extension.
    Ran through this twice ...

  • Ben
    Ben

    1 - My OSX 10.10.5 does not ask whether I am sure about changing the extension, but I guess this is not the core problem

    It probably actually is. :)

    Please try right clicking on the file, selecting Get Info, and make sure Hide Extension is not checked. Then try changing the file name / extension from that screen.

    If Finder isn't prompting you about changing the extension, it probably isn't doing so. It is probably just appending the text as part of the file name, not the extension.

    Thanks.

    Ben

  • aleficompany
    aleficompany
    Community Member

    Thanks again - I checked that before and though not confirming with me Finder does change the extension. And the checkmark is not set for hide extension. It's actually greyed out. I can't turn it on either.

  • Ben
    Ben
    edited October 2015

    Hi @aleficompany,

    Sorry for the continued trouble. I'll be sending you an email follow up shortly.

    Ben

    ref: TBK-69974-973

  • dbelos
    dbelos
    Community Member

    I'm heaving take the same problems. I followed every steps and everything is Ok. But when i open the app its crashes. And when i open it again my records is not there.

  • Ben
    Ben

    Hi @dbelos,

    Which app? v3 or v6?

    Ben

  • dbelos
    dbelos
    Community Member

    v6

  • Ben
    Ben

    Interesting. I'd like to ask you to create a Diagnostics Report from v6:

    https://support.1password.com/diagnostics/ios.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

This discussion has been closed.