Dropbox Error 404
I got a new iPhone 6S, and upon installing the 1Password app (which worked on my older phone like a charm), I am now unable to connect my primary vault. I have 2 shared vaults that will work, but not the Primary. All accounts work on my desktop 1Password (also connected to Dropbox), and I can see the files in my Dropbox as well, so it appears it's just a connection issue. I've deleted the app multiple times and re-installed to no avail. Upon re-launching, if I try to first open my primary account, I just get a blank screen. If I instead connect one of my shared vaults first, and then try to add the primary account, I get the error 404 message. What do I need to do to resolve?
1Password Version: 6.0.1
Extension Version: Not Provided
OS Version: iOS 9.0.2
Sync Type: Dropbox
Comments
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Hi @whitneyc3
Sorry to hear about the difficulty getting your primary vault synced via Dropbox. I'd like to ask you to create some Diagnostics Reports, one from each of your devices.
—Mac—
https://support.1password.com/diagnostics/mac.html—iOS—
https://support.1password.com/diagnostics/ios.html—Windows—
https://support.1password.com/diagnostics/win.html(you didn't mention if your desktop was a Mac or Windows PC, so please select the appropriate guide for your platform)
Attach the Diagnostics Reports to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
Ben
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