I am still getting data not found message on my iphone, but all of my versions are up to date

kahaus

I am still getting the 'Existing data not found" message on my iPhone and iPad when I try to sync with existing data. All of my versions are up to date as far as I can tell. I do not but have never had 1Password installed on my mac, and as far as I know I have backed up using iCloud in the past. The setting are set to update via icloud on my phone and iPad as well.

Ben

Hi @kahaus,

I'm sorry to hear about the trouble syncing to iCloud. I'd like to ask you to create a Diagnostics Report from one of your iOS devices:

https://support.1password.com/diagnostics/ios.html

Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben

kahaus

Hi, I'm inable to create a diagnostic report because I'm unable to get past the screen asking me to 'sync my account' or create a new account. I am not able to go to settings. I do not want to create a new account because I've already had one.

Ben

Hi @kahaus,

As you've found you'd need to create a new vault (not a new 'account') in order to generate a diagnostic report.

Thanks!

Ben