When do I receive "An automated reply from our BitBot assistant with a Support ID number."?
When do I receive "An automated reply from our BitBot assistant with a Support ID number."?
I was requested to send Diagnostics reports (MAC and iOS) with specific sending instructions in order for you guys to "Connect the dots"
Can you advise so that I can send these Diagnostic Reports?
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Referrer: kb:diagnostics
Comments
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You'll get that automated reply right after you send the email containing your Diagnotics Report. You should then got to the original thread and post the ticket number there.
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How do I create a Link to the Thread as requested?
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Go to the URL field in your web browser while you are in that thread. Highlight the URL and copy it. Paste that into your email.
Edit: I see that you have posted the support ticket number in your thread in the Mac section of the forum. At this point, I expect you're covered. I wouldn't worry now about the URL.
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