after a red "1" notification on the app icon itself my data disappeared

michaeljan
michaeljan
Community Member
in iOS

i got a red "1" notification on the 1password app icon. after opening the application all my passwords are gone. i have an empty password safe now.

i use version 3.7.2 on an iphone 6 128gb.

where can i find the data or is it lost?

best regards michael

1Password Version: 3.7.2
Extension Version: Not Provided
OS Version: osx 8.4.1
Sync Type: none
Referrer: forum-search:restore update

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @michaeljan,

    Sadly I really don't know what might have happened here, this is very unusual. I haven't really used 1Password 3 for iOS in any of it's forms (iPhone, iPad or Pro) for some time beyond the occasional loading to quickly check a single query.

    So the PIN or Master Password was the same, it wasn't that 1Password was behaving as if it had never been run before but that you could still gain access the normal way yet the contents are gone. I'm assuming it isn't anything like you're viewing what was an empty category. I have no idea how it might help but does it behave the same if you restart your iPhone?

    If everything is genuinely gone it isn't looking great. You can't have your vault in Dropbox because 1Password 3 hasn't been able to access the current Dropbox API in quite some time. You haven't mentioned owning a Mac that you might have used Wi-Fi Sync with and I'm confident you would have if that was the case. This might just leave your iOS backups either in iCloud or iTunes. The app's data should be part of the backup so you might find you can recover your vault that way. I don't know if it will help or not but this is a link to Apple's KB article on iCloud: Restore or set up your iOS device from iCloud. I hope you manage to recover your vault so please do keep us updated.

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