The iOS app is not inserting any usernames or passwords from the vault

ringsau
ringsau
Community Member

I have both the OSX (paid) and iOS (free) versions of 1Password linked via iCloud.

All the logins can be seen in both apps.

In OSX the product works like a dream. Across Chrome and Safari via the app and extensions.

But in iOS I cant get the app to insert a single username or password in Safari.

I have added the app to the right menu and it appears when I press the up arrow thingy at the
bottom of the safari screen. This opens 1 Password app with the correct log in ready to go. But
when I push that log in both is carried over to Safari.

Please assist


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: iCloud
Referrer: forum-search:iOS not adding passwords

Comments

  • Aleksandryt
    Aleksandryt
    Community Member

    1Password for iOS ( free ) ? In AppStore ?

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @Aleksandryt,

    Can we delve into the following part in more detail please.

    I have added the app to the right menu and it appears when I press the up arrow thingy at the bottom of the safari screen. This opens 1 Password app with the correct log in ready to go. But when I push that log in both is carried over to Safari.

    If we use the following guide, Fill items in Safari (iOS) as a reference we can pin down where things are going wrong.

    It sounds like you're saying you get all the way down to step 5 but then you say

    But when I push that log in both is carried over to Safari.

    which when I read it sounds like you're saying the username and password are being passed to Safari. That's the intended behaviour so I think I am misunderstanding. Hopefully with a little more detail I'll understand more and we can help :smile:

  • ringsau
    ringsau
    Community Member

    Sorry.

    I get down to step 5 but when I select the login from 1 Password it does not transfer the user name or password in to the log in page using safari for iOS. This doesn't happen for any of the logins. The logins work perfectly fine when I use 1 Password on my Mac (they sync perfectly using iCloud). But the iOS install doesn't populate any Safari log in screens.

  • That is very strange, @ringsau. Could you please try adding a new login from iOS for Facebook (you can make up credentials) and see if that fills properly?

    Thanks!

    Ben

This discussion has been closed.