Using key icon in 1password web browser not working
Hello,
When I try to login in a web site using 1password Pro WebBrowser on my iPhone or iPad (ios 9.0.2), sometimes the login is not fill automatically. I then press the key icon in the bottom bar in order to select the login or identities, the option page is then displayed but it is simply impossible to clik on anything. I can scroll but neither select nor create a new login !
The only workaround I've found was to go back, copy login, fill the login in the field with paste, go back copy the password and then copy it.
It is very annoying....
Thanks for your help
1Password Version: 6.0.1 Pro
Extension Version: Not Provided
OS Version: ios 9.0.2
Sync Type: dropbox
Comments
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Greetings @JohannPayen,
Are you finding it happens randomly on any site or that it seems to be happening on particular ones? I haven't seen anything like this but it could easily be that you use 1Browser a lot more than I. So far the 1Password iOS extension has worked well for me which I hope doesn't sound like I'm trying to gloat. I'd also be interested in knowing if you use our iOS extension in Safari at all and if you do if you have ever experienced the issue there. I'm hoping we can narrow the problem down a little.
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Hello.
It happens all the time. (The text is even sometimes blinking). Sometimes i have to wait 30 seconds or more and i can use the information but other times (randomly from my point of view), this screen is locked. (Does it have to do with a background activity ?).
I'm not fond of safari extension, but i've tried and it seems to work perfectly in this case....0 -
Hi @JohannPayen,
Please re-create the issue on your device and after you've done so I'd like to ask you to create a Diagnostics Report:
https://support.1password.com/diagnostics/ios.html
In step #3 please enable App, Crypto, Keychain, Lock, UI Items, and Web.
Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
Ben
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Hey @JohannPayen! Just wanted to let you know that we have received your diagnostics report and we'll be getting back to you about things as soon as possible. :) Thanks again for sending it over.
ref: LTY-78244-493
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