Sync issues

AGAlumB
AGAlumB
1Password Alumni
edited October 2015 in iOS
@davekyte: I hope you don't mind, but I've split you off into a separate discussion so we can work on your particular issues.

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  • AGAlumB
    AGAlumB
    1Password Alumni

    @davekyte: Can you tell me a bit about the problem you're having? It sounds like you're trying to sync your data from an iPhone to a Mac. Unfortunately without some basic information it's hard to say what might be going wrong and how we might right it! Please tell me the OS, 1Password, and device versions you're using, the exact steps you're taking, and what is (or is not) happening the way you expect so we can figure out the best plan of action.

    The more information you can give, the better. For instance, which sync method are you using? Are you receiving some error when you're trying to set it up? Thanks in advance! :)

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  • AGAlumB
    AGAlumB
    1Password Alumni

    @davekyte: Ah, Dropbox! Are you receiving some error when you try to sync? I use Dropbox myself. It definitely works (or I wouldn't use it), and I'll be happy to help you get set up! :)

    Please follow the steps in this guide to check your setup, as it will help narrow down the problem:

    Dropbox troubleshooting

    Essentially, you'll need to have the Dropbox app installed on your Mac, and both devices pointed at the same vault in Dropbox, and then changes you make on one will sync to the other. Please let me know what you find. I look forward to hearing back from you! :)

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  • Ben
    Ben

    Hi @davekyte,

    I'd like to get a couple of diagnostic reports from you -- one from your Mac and one from your iOS device. You can find instructions on creating them here:

    Mac: https://support.1password.com/diagnostics/mac.html
    iOS: https://support.1password.com/diagnostics/ios.html

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

    Ben

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  • Ben
    Ben
    edited October 2015

    Hi @davekyte,

    It sounds like you may have somehow gotten an older version of the tool... Could you please try deleting the copy you currently have and then download a fresh copy from this link?

    https://cache.agilebits.com/dist/1P/mac/util/1Password5Troubleshooting.zip

    Thanks!

    Ben

    ref: XAI-89331-141

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  • Ben
    Ben

    Hi @davekyte

    It appears we've received your diagnostic reports and have been working with you via email. To avoid a duplication of efforts we will be happy to continue working with you there.

    I do apologize for the frustration. We'll do our best to get you back on track!

    Ben

This discussion has been closed.