Migration to new version

Morgan16

Please review the steps I've taken and help me understand better steps to take.
Followed manual migration steps from 3.72 to current version.
The pop-up screen asking to unlock previous version did not appear.
Using 1Password 3 on laptop running Lion. And second to last iTunes version. Running 1Password 3.72 on 5c.

LauraR

@Morgan16 - Do you have all your 1Password data on your laptop? How are you currently syncing 1Password between your laptop and phone?

Morgan16

Yes. Created a backup copy as described in the "How-To" of manually migrating info. Back up is on laptop, and in linked inside iTunes to sync. Last sync between phone and laptop was via USB cable. All syncs in the past were completed over Wifi.

Ben

Hi @morgan16,

Please try following these steps:
https://support.1password.com/upgrade-ios/#1password-3-7-1-or-earlier

If you have difficulty please let me know:
1) Which step you have the problem on
2) What happens
3) What you expected to happen

Thanks!

Ben

Morgan16

I completed the steps.
Made it to the step 2 of The Final Import, and expected to see my info from v3, but no info appears.

Ben

Thanks, @Morgan16. I'd like to get an idea of what is going on under the hood. Could you please try going through these steps again and then I'd like to ask you to create a Diagnostics Report from 1Password 6 for iOS:

https://support.1password.com/diagnostics/ios.html

Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben