Slow general performance in 1Password 6 (not limited to launch/unlock)

AGAlumB

This discussion was created from comments split from: Slow launch and unlock times in iOS 9.

nano

Same problem here 1Password extremely slow on Ipad 9.0.2 and secure notes imposible to open the Application gets stuck. Fix will be greatly appreciated

AGAlumB

@nano: I'm sorry to hear that! Can you tell me which model iPad you're using?

nano

@brenty: I'm using an iPad 4 md514ll/a

AGAlumB

@nano: Aha! It sounds like you may actually be having a different problem. Is it only slow to unlock/launch, or is it slow to use in general?

nano

@brenty: It's slow as general ...

AGAlumB

@nano: Thanks for confirming that! I'm sorry you're having trouble with slow performance in 1Password 6.

I hope you don't mind, but I've split you off into a separate discussion, as the other is dedicated to a known unlock/launch issue connected to Touch ID...and since you're having a different problem on a non-Touch ID device we need to look at this separately.

Often performance issues like this can be caused by memory or storage limits. How much free space do you have on your iPad currently? Does restarting help? If not, please backup your data and reinstall a fresh copy of the app from the App Store. Please let me know what you find. I look forward to hearing back from you! :)

nano

@brenty: No luck , I reinstalled 1Password on my iPad and same thing after synching with my mac.

Ben

Thanks, @nano. Could you please answer these questions for us?

Often performance issues like this can be caused by memory or storage limits. How much free space do you have on your iPad currently? Does restarting help?

nano

@bwoodruff: I have 10,1 GB available for use and 1password is using 49.8 MB. I have restarted my iPad after reinstalling 1Password twice.

AGAlumB

@brenty: No luck , I reinstalled 1Password on my iPad and same thing after synching with my mac.

@nano: Do you mean you sync'd the same app back to your iPad using iTunes? If so, please delete it from your iPad and reinstall a fresh copy of 1Password from the App Store on your iPad.

If not, the best thing to do will be to generate a diagnostic report and send it to support+forums@agilebits.com so we can look at the logs to determine if something is going wrong:

Sending Diagnostics Reports (iOS)*

*In 1Password Settings > Advanced > Diagnostics > Log Settings, enable App, Agile Keychain, Crypto, Database, Lock, Replicator, Search, SQLite, UI Categories, UI Favorites, UI General, UI Items, UI Lock

Just be sure to include a link to this forum thread and your username in the email so we can 'connect the dots'. Now, it may be that there isn't much we can do to speed things up on older devices, but we'll certainly see if there's any way we can help. Thanks in advance! :)