iOS Update Problems

Miso24iws
Miso24iws
Community Member
in iOS

Hi there!

For the last little while, I've noticed that my iOS 1Password just doesn't update and show all the new logins and info I've put into Secure Notes when I'm using 1Password on my desktop (Chrome browser).

In the past, anything I'd put into my 1Password desktop would appear as well on my 1Password iOS.

I wonder whats going on because this is a real head-scratcher, folks!

Any info greatly appreciated, of course!

1Password Version: 5.0.2
Extension Version: Not Provided
OS Version: OSX Yosemite 10.10.5
Sync Type: Dropbox (I Guess)

Comments

  • Ben
    Ben

    Hi @Miso24iws,

    I'm sorry to hear about the difficulty in syncing. I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

    —Mac—
    https://support.1password.com/diagnostics/mac.html

    —iOS—
    https://support.1password.com/diagnostics/ios.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

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