1 Password Pro on my iPhone 5 iOS v9.0.2 quits unexpectedly after I clicking backward Login Arrow

andy_burroughs

As above...when I access login information on a given item in 1Password Pro and then try to return to the master Login list I tap the Login backwards arrow and 1Password quits unexpectedly. I then have to log back in with my 4 digit PIN and look up what I need again...so basically I can only look up one login at a time...I keep sending error messages but nothing is better.....I tried resetting my phone a few times but to no avail...

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:1Password Pro quits unexpectedly

AGMarshall

@andy_burroughs You are using 1Password 3 for iOS which is a rather old version of our iOS app, having been replaced in 2012. You should be using 1Password 6 for iOS, the current version.

1Password 6 for iOS is a freemium app, which means you can use the basic functionality for free with the option to unlock the Pro features via in-app purchase.

You will need to follow these instructions to migrate your 1Password 3 for iOS data to 1Password 6 for iOS.

andy_burroughs

I have 1PasswordPro version 3.6.5. I followed the steps to save a backup but when I tried to open the backup file it said I did not have the software to open the back-up folder...I went to the app store and it gave me no idea what software I needed.....so, what software is required to open the backup folder?

andy_burroughs

Also.......1Password is not showing up as a Shared File in iTunes....how can I change that? I am using OS 10.11....I am able to sync between my current version of 1PasswordPro iOS and 1Password Version 3.8.22 (build 32010) so I know they are "sharing" files with each other...Do you have live online help available where I can talk with you over the phone and share my screen with you, like Apple Cares does? I read through the link you sent to me and with the above issues I am feeling a bit intimidated and wonder if I can get this resolved more quickly with live help and screen sharing...Thanks! Andy

Ben

Hi @andy_burroughs,

I'm going to send you an email (actually two) with some additional details. Please keep an eye out for those shortly.

Ben

andy_burroughs

I have logged into Team Viewer and have been ready for our 8:15 am meeting since 8 am MST..are you going to call me? I was not given a phone number to call you...my cell is [removed for privacy reasons]..

ag_kevin

Hi,

Looks like one of our representatives has contacted you. Feel free to post again if you have further questions.

Regards,
Kevin