I accidentaly bought 2 licenses, but I only need one

aritenhula
aritenhula
Community Member
in iOS

Hi, can you return one of my purchaces - I accidentally bought the 1Password twice from AppStore. Here's the details:
Order number: 12831628
141921204 05.10 USD 49,99 Osto CAN 4165461397 AGILEBITS INC 45,43
141921203 05.10 USD 49,99 Osto CAN 4165461397 AGILEBITS INC 45,43

Yours, Ari Tenhula

1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: OS 10.11
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @aritenhula,

    Thanks for taking the time to write in. Normally this shouldn't even be possible, as the App Store is supposed to prevent multiple purchases of an application under the same Apple ID.

    Could you please send us your full receipt from Apple for each purchase? I'd like to see if we can figure out what exactly happened here... That should better enable us to point you in the right direction.

    Please email the receipts to support+sales@agilebits.com along with a link to this forum thread. Once you've done so you should receive an automated reply from BitBot with a support ID. Please post that support ID here.

    Thanks!

    Ben

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