iPhone 5c not syncing with dropbox to MacBook Pro (failed to list remote data folder)
Using v 5.4 on Mac , extension 4.4.3.9 & v 6.0.1 on iPhone 5c. Also using OX X v 10.11. Went thru recommended troubleshooting & still get the message " failed to list remote data folder" on iPhone when syncing with dropbox. File in question did sync from MacBook Pro to dropbox but not to iPhone from dropbox. Please help.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:dropbox-troubleshooting, kb:diagnostics, kb:dropbox-troubleshooting, kb:diagnostics, kb:dropbox-troubleshooting
Comments
-
Hi @qdropout,
I'm sorry to hear about the difficulty syncing. I'd like to ask you to create some Diagnostics Reports, one from each of your devices.
—Mac—
https://support.1password.com/diagnostics/mac.html—iOS—
https://support.1password.com/diagnostics/ios.htmlAttach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
Ben
0
