Cannot unlock 1password data in dropbox iOS

gdgadmin
gdgadmin
Community Member
in iOS

We have a few people on a team using 1Password 5.4 Mac and we are using dropbox to share a common Vault. We are using our iOS devices to also synchronize this vault with iPhones. I am trying to synchronize an iPhone to this vault now and it will not allow me stating a password issue. We have verified the password is correct, have tried another iOS device and am getting the same issue

1Password Version: 6.0.1
Extension Version: Not Provided
OS Version: iOS 9.0.2
Sync Type: Dropbox
Referrer: kb:diagnostics, kb-search:password for dropbox vault not working, kb:dropbox-troubleshooting, kb:diagnostics

Comments

  • gdgadmin
    gdgadmin
    Community Member

    Was able to start synchronizing again by changing the password to another one. In order to do this I had to enter in the existing password, which matched what was being entered on the iPhones. Looks like a bug with 1Password.

  • Ben
    Ben

    Hi @gdgadmin,

    Thanks for taking the time to write in with this problem, and the solution you found. Very strange. If you run into this again please do let us know -- perhaps we can do some digging and get to the bottom of it.

    Thanks.

    Ben

This discussion has been closed.