Problem syncing attachments Mac -> iOS with Dropbox

This discussion was created from comments split from: Secure note attachments not syncing.

Comments

  • dduncan
    dduncan
    Community Member

    I am having the same problem with dropbox. Attachments appear on my mac desktop but do not sync over to iPhone 6s plus.

  • Hi @dduncan,

    I've split your message off from the other thread as I believe it is likely a different issue. Could you please tell me if other changes you make are syncing properly between the two devices?

    Thanks!

    Ben

  • dduncan
    dduncan
    Community Member

    other changes sync fine. even with my iPad mini

  • Thanks. I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

    —Mac—
    https://support.1password.com/diagnostics/mac.html

    —iOS—
    https://support.1password.com/diagnostics/ios.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

This discussion has been closed.