Dropbox Sync error

Gregory Schmeling
Gregory Schmeling
Community Member
in iOS

I get the following on my iPad when Im syncing with drobox: Failed to load attachment metadata. I can't get this to disappear. It lists a file with a path but I can't determine what file that is. Any ideas?

1Password Version: 6.0.2
Extension Version: Not Provided
OS Version: iOS 9.02
Sync Type: Dropbox

Comments

  • Stephen_C
    Stephen_C
    Community Member

    @Gregory Schmeling as your post relates to 1P for iOS I have moved your post from the 1Password for Mac forum to the 1P for iOS forum where you will get more help.

    Stephen

  • Ben
    Ben

    Hi @Gregory Schmeling

    I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

    —Mac—
    https://support.1password.com/diagnostics/mac.html

    —iOS—
    https://support.1password.com/diagnostics/ios.html

    —Windows—
    https://support.1password.com/diagnostics/win.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

  • Gregory Schmeling
    Gregory Schmeling
    Community Member

    RBH-11549-863

  • Gregory Schmeling
    Gregory Schmeling
    Community Member

    I sent two reports. One from my iPad and one from my iPhone. I also would add that this error did not occur when I used iCloud only with Dropbox. I switched to take advantage of splitting my vaults to share. One I access at work and one is my home.

  • Gregory Schmeling
    Gregory Schmeling
    Community Member

    WWH-24152-893 iPhone. First report was iPad.

  • Ben
    Ben

    Hi @Gregory Schmeling

    Thanks. We received both iOS reports. Do you have either 1Password for Mac or 1Password for Windows involved as well? 1Password for iOS cannot create additional vaults, only the desktop products can.

    Thanks.

    Ben

  • Gregory Schmeling
    Gregory Schmeling
    Community Member

    I use the Mac version but am not at the computers location. I will send asap but it will be later today. Thx

  • Ben
    Ben

    Thanks!

  • Gregory Schmeling
    Gregory Schmeling
    Community Member

    Hello again. I just sent the diagnostic report from my mac os. Support ID# WDB-34939-434. I await your reply.

  • Ben
    Ben

    Thanks @Gregory Schmeling! I've merged these under a single support ID so we can properly review them. We'll get back to you via email as soon as we can.

    Ben

    ref: RBH-11549-863

This discussion has been closed.