I've followed the directions on the support page and I still don't get a prompt for using the finger

4330
4330
Community Member
in iOS

print reader on my iPhone 6. It works fine on my iPad Air 2. What am I doing wrong?

1Password Version: lastest
Extension Version: Not Provided
OS Version: IOS 9.0.2
Sync Type: Dropbox
Referrer: kb-search:iPhone fingerprint, kb:touch-id-faq

Comments

  • Ben
    Ben

    Hi @4330,

    Thanks for taking the time to write in.

    Could you please let us know what steps you are taking, what you expect to happen, and what happens instead? In general Touch ID, if enabled, will prompt you for your fingerprint after you've unlocked 1Password with the Master Password once. The Master Password must be entered after the device restarts or if it is otherwise cleared from the iOS keychain.

    Thanks!

    Ben

  • 4330
    4330
    Community Member

    Thank you, Ben. So here's an example. I open 1Password by typing in the passcode. I go to Safari, open a site that I have a password stored for in 1Password. I hit the "share" icon, 1Password is not listed as an option for me to open. Then, I go to 1Password to get the needed info, and 1Password does not give me the prompt for fingerprint ID. Hope that helps!

  • Ben
    Ben

    Thanks, @4330.

    I hit the "share" icon, 1Password is not listed as an option for me to open.

    Have you tried following this guide?

    https://support.1password.com/guides/ios/enable-extension.html

    Then, I go to 1Password to get the needed info, and 1Password does not give me the prompt for fingerprint ID.

    And just to confirm: you do have Touch ID enabled for unlocking the device itself, correct?

    If so I'd like to ask you to create a Diagnostics Report from your iOS device:

    https://support.1password.com/diagnostics/ios.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

  • LauraR
    LauraR

    @4330 - Thanks, we have received your diagnostics report and will reply shortly.

    ref: MZV-57198-315

This discussion has been closed.