1 password is not using Touch ID for login even though it is turned on it always used to

crynfryn
crynfryn
Community Member
in iOS

Please advise

1Password Version: latest
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: dropbox
Referrer: forum-search:Touch ID

Comments

  • j_r41541
    j_r41541
    Community Member

    Touch ID

  • Ben
    Ben

    Hi @crynfryn,

    Sorry to hear about the trouble. Please try turning Touch ID off in the iOS Settings app and then re-enabling it. We have heard a few reports of this difficulty and that seems to have resolved it for most folks.

    Thanks!

    Ben

  • crynfryn
    crynfryn
    Community Member

    Yes that seems to of done it will monitor it and see how I get on
    Thanks

  • Ben
    Ben

    Great! Thanks for the update. If there is anything else we can do, please don't hesitate to contact us.

    Ben

This discussion has been closed.