dropbox not synching from mac to Ipad and Iphone

suestogel
suestogel
Community Member
in iOS

I upgraded to El Capitain and then purchased the new 1Pass version for mac - since then, files not synching to my ipad /iphone. Don't know how to tell what version of 1pass i am runnign on my ios - do I have to buy yet another version for my ios devices? I feel its a lot of money to spend buying all these new versions. I tried reading the help but I am not smart enough to understand and need your help - need my dropbox to synch from Mac El Capitain with my ios! thanks

1Password Version: 5.4.1.
Extension Version: Not Provided
OS Version: OS El Capitain and IOS 9.0.2 ipad and 9.1 iphone
Sync Type: Dropbox
Referrer: forum-search:all of a sudden my mac (upgraded to El Capitain) is not synching with my ios devices

Comments

  • Stephen_C
    Stephen_C
    Community Member

    I suspect you are running 1Password 6 on your phone, but as that's only a guess you can check the version number by using the instructions in this link:

    This knowledge base article may help you with your Dropbox problem:

    Dropbox sync is not working

    Stephen

  • MrRooni
    MrRooni

    Good evening @suestogel. All of Stephen's information is absolutely correct. Unless you are using 1Password 3 for iOS (which has been removed from sale for a number of years now) you will not have to buy a new version of 1Password for iOS.

    Since version 5.0 1Password for iOS has been a free download in the App Store. Furthermore, for all of our customers that had purchased 1Password 4, we automatically unlocked the in-app purchase in 1Password 5 and continued to do the same in 1Password 6.0 for iOS (the current version).

    You can find specific instructions for setting up Dropbox sync here:

    If you have any trouble with any of those instructions just let us know which parts are confusing and we'll be more than happy to help clear things up.

This discussion has been closed.