Enabled touch id on new iphone 6s. Still can't see option to turn on Touch ID on 1password

gary_richmond
gary_richmond
Community Member
in iOS

New iPhone 6S. Touch ID turned on but does not appear under Security on 1Password. Did not have issue with iPhone 5 before upgrading.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:check-os-version, ug:ios/, ug:ios/touch-id, kb:touch-id-faq, ug:ios/touch-id

Comments

  • Ben
    Ben

    Hi @gary_richmond,

    We have heard a few reports of this and it seems turning Touch ID completely off in the iOS Settings.app and then re-enabling it resolves most issues. In some cases it may also be necessary to reboot the device.

    Please let me know if that helps.

    Ben

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