i lost my master password and i want to make anew one

ahtaab
ahtaab
Community Member
in Mac

i can't make a new master password

id tryed to delete it and i installed again but still asking me for an old master password

1Password Version: 1Password Version 5.4 (540046) Mac App Store
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: ug:mac/, kb:check-app-version, kb:master-password-not-accepted, kb:starting-over, kb:forgot-master-password

Comments

  • hawkmoth
    hawkmoth
    Community Member

    Be sure to follow the instructions for the version you have in this article for the Mac version: How do I start over with an empty vault?

    Do notice that there are differences in what you need to do between the version from Apple's Mac App Store and the AgileBIts web store. They have to do with differences in where the data you want to remove are stored.

  • rickfillion
    rickfillion

    Hi @ahtaab,

    @hawkmoth is correct... the best route for you would be to follow the instructions on our Starting Over guide. It involves deleting the locations 1Password stores your information in and should let you start fresh.

    Let us know how that works out for you.

    Rick

  • ahtaab
    ahtaab
    Community Member

    its work

    thanks

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    That's great to hear @ahtaab :smile: If you have any other issues or indeed just questions about 1Password please don't hesitate to post.

This discussion has been closed.